Vendor Code of Conduct

Vendor Code of Conduct

This is a brief version of the Vendor Code of Conduct. The full policy can be read here: Kapsule Seller Policy & Code of Conduct

Kapsule expects all vendors to uphold professional standards. By following this Code of Conduct, you protect your account, strengthen customer trust, and help the store remain a reliable place to shop.

Service Standards

  • Dispatch all orders by the required deadlines.

  • Upload valid tracking details for every parcel.

  • Respond promptly when Kapsule requests information.

  • Ensure all items are packed safely and presented well.

Info
Missing dispatch deadlines or ignoring requests may affect your performance metrics and could lead to account suspension.

Product Standards

  • List only genuine, safe, and compliant products.

  • Do not list prohibited or restricted products without approval.

  • Ensure descriptions and images accurately represent the item.

  • Use NZ English, metric measurements, and clear titles.

Warning
Counterfeit or unsafe goods will be removed immediately, and repeated breaches may result in permanent suspension.

Pricing & Promotions

  • Prices must be clear, fair, and reflect real value.

  • GST must be included if you are registered.

  • Do not use misleading discounts or inflated RRPs.

  • Promotions must comply with Kapsule’s marketing rules.

Alert
False or misleading pricing may breach the Fair Trading Act.

Customer Care

  • Never contact customers directly outside of Kapsule.

  • Provide accurate information to Kapsule when issues arise.

  • Accept valid returns and process refunds quickly.

  • Treat customers with respect and professionalism.

Info
All customer-facing communication is managed by Kapsule. Vendors only reply through the portal when asked for details.

Legal & Compliance

  • Follow New Zealand laws including the Consumer Guarantees Act and Fair Trading Act.

  • Respect intellectual property and avoid using other brands’ assets without permission.

  • Ensure items meet product safety standards, especially for children’s products, electronics, and cosmetics.

Notes
Honesty and accuracy in every listing protect both your brand and Kapsule’s reputation.

Respect & Integrity

  • Engage respectfully with the Kapsule team and other vendors.

  • Do not attempt to manipulate reviews or performance metrics.

  • Avoid off-platform solicitation of customers.

Idea
Think long-term — building trust and positive reviews will grow your store faster than short-term shortcuts.

Consequences of Breaches

  • Warnings for minor issues.

  • Temporary suspension for repeated or serious breaches.

  • Permanent account closure for counterfeit goods, fraud, or unsafe practices.

Alert
Kapsule reserves the right to remove listings or suspend accounts immediately in serious cases.

Related

    • Related Articles

    • Create Your Vendor Account

      Kapsule makes it simple to get started as a vendor. To begin selling, you’ll first need to create your vendor account and then complete your store profile. A well-set up profile helps build customer trust and improves your chances of sales. Access ...

    • Vendor Dashboard Overview

      The Vendor Dashboard is your main control panel on Kapsule. From here, you can manage your products, orders, payments, and communication with customers. Access the Dashboard Log in to your vendor account at kapsule.co.nz Click Vendor Dashboard from ...

    • Welcome to Kapsule

      Kapsule is New Zealand’s all-in-one online marketplace, built to make shopping and selling simpler, safer, and more rewarding. Customers can browse and purchase a wide range of products in one trusted place, while vendors gain access to powerful ...

    • Contacting Kapsule Vendor Support (portal ticketing, priorities)

      How to contact Vendor Support Log in to your vendor portal. Navigate to Support. Click on the “Support” tab to access the ticketing system. Submit a ticket. Fill in the form with clear details, including order numbers or screenshots where relevant. ...

    • Add Bank Details for Payouts

      Access the Bank Details Section Log in to your Vendor Dashboard. Navigate to Settings > Payments. Choose Add Payment Details > Direct to Bank Transfer. Enter Your Bank Account Information For New Zealand Bank Accounts Bank account name: Must match ...