Payout Schedules & Minimums
Payout schedules
Kapsule issues payouts on a weekly basis. Funds from completed orders are released to your nominated bank account according to the following process:
- Order completion: Payouts are triggered once the order is marked as delivered and any return window has passed.
- Processing time: Payments are batched and sent every Tuesday.
- Bank clearance: Depending on your bank, funds may take 1–3 business days to appear in your account.
If a public holiday falls on the usual payout day, the payment may be delayed until the next working day.
Minimum payout thresholds
To keep payment processing efficient, Kapsule uses a minimum payout threshold:
- Domestic bank accounts: $50 minimum
- International bank accounts: $100 minimum (due to higher processing costs)
If your available balance is below the minimum, it rolls over into the next week’s cycle until the threshold is met.
There are no fees for holding funds in your vendor account—balances simply accumulate until payout.
Example timeline
- Order delivered: Friday, 3 May
- Return period ends: Friday, 10 May
- Added to payout batch: Tuesday, 14 May
- Funds clear in bank: Thursday, 16 May (depending on your bank)
Tracking your payouts
You can monitor your upcoming and past payouts in the Vendor Dashboard > Withdraw section. Each statement includes:
- Total sales revenue
- Commission and fees deducted
- Adjustments (refunds, chargebacks)
- Net payout amount
- Status (pending, processing, completed)
Ensure your bank details are correct and kept up to date in your vendor profile. Incorrect information may cause payout failures or delays.
FAQs
1. What happens if I don’t reach the minimum payout amount?
Your balance carries over into the next week until the minimum is met.
2. Can I request an early payout?
No. All payouts follow the set weekly schedule to ensure fairness and consistency.
3. Do refunds or chargebacks affect my payout?
Yes. Any refunds or disputes will be deducted before your next payout.
4. How will I know a payout has been sent?
You’ll receive a notification in your vendor dashboard once the payout is processed.
5. Can I change my payout frequency?
Currently, payouts are weekly and cannot be customised.
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