Add Bank Details for Payouts

Add Bank Details for Payouts

Access the Bank Details Section

  1. Log in to your Vendor Dashboard.
  1. Navigate to Settings > Payments.
  1. Choose Add Payment Details > Direct to Bank Transfer.

Enter Your Bank Account Information

For New Zealand Bank Accounts
  • Bank account name: Must match the registered name on your vendor account.
  • Account number: Provide the full NZ account number in the format XX-XXXX-XXXXXXX-XX.
  • Bank name: Some banks require the branch name.

For International Bank Accounts
  • Account name: Must match your vendor registration details.
  • Account number/IBAN: Enter your International Bank Account Number.
  • SWIFT/BIC code: Required for international transfers.
  • Bank name and address: Include your bank’s full name and location.
  • Currency preference: Select the currency you wish to receive payouts in (subject to Kapsule’s supported currencies).
Warning
If your account name does not match your Kapsule profile, payments may fail or be delayed.

Save and Verify

  • Double-check all details before saving.
  • Click Save Changes.
  • Kapsule may send a small test payment or request verification documents (such as proof of bank account ownership).
Alert
Verification is required before your first payout is released. Check your email for instructions.

Monitor Your Settlements

  • Once verified, your payouts will follow Kapsule’s scheduled settlement cycle.
  • You can view your payment history under Dashboard > Settlements.
  • If you make changes to your bank details, allow up to 5 business days for updates to take effect.
Payout frequency may vary depending on your vendor account type.

FAQs

1. Can I use someone else’s bank account for payouts?

No. The bank account must be in the same name as your vendor account for security reasons.

2. How long does it take for payouts to appear in my account?

New Zealand payouts typically arrive within 1–2 business days after processing. International payouts may take 3–7 business days, depending on your bank.

3. Are there fees for international payouts?

Yes, your bank may charge fees for receiving international transfers. Kapsule is not responsible for these charges.

4. Can I change my bank details later?

Yes. You can update your bank details at any time in your dashboard, but verification may be required again.

5. What happens if my payout fails?

The funds will be returned to Kapsule, and you’ll be notified to correct your bank details before the payout is reprocessed.

    • Related Articles

    • Public Holidays & Payout Timing

      How public holidays affect payouts Kapsule payout processing: Payouts are normally initiated every Tuesday. Bank operating hours: If a bank holiday falls on a Tuesday, payouts are sent on the next working day. Clearance delays: Even if Kapsule ...

    • Payout Schedules & Minimums

      Payout schedules Kapsule issues payouts on a weekly basis. Funds from completed orders are released to your nominated bank account according to the following process: Order completion: Payouts are triggered once the order is marked as delivered and ...

    • Creating Your First Product

      Access Your Dashboard Log in to your Vendor Dashboard. Select Products > Add New Product. Enter Basic Information Product Name: Keep it clear and descriptive (e.g., Organic Cotton Tote Bag). Description: Provide a detailed explanation of the product, ...

    • Create Your Vendor Account

      Kapsule makes it simple to get started as a vendor. To begin selling, you’ll first need to create your vendor account and then complete your store profile. A well-set up profile helps build customer trust and improves your chances of sales. Access ...

    • Withholding or Account Holds (When & Why)

      When funds may be withheld Kapsule may withhold part or all of your payout in the following cases: High refund or dispute rates: If many customers request refunds or raise disputes, Kapsule may hold funds until issues are resolved. Ongoing ...