Kapsule is New Zealand’s all-in-one online marketplace, built to make shopping and selling simpler, safer, and more rewarding. Customers can browse and purchase a wide range of products in one trusted place, while vendors gain access to powerful tools and support that help them grow online sales without unnecessary complexity.

A Platform for Every Business

Kapsule is designed to work for businesses of all sizes:

• Independent creators can share unique, handmade, or niche products with a wider audience

• Local shops can expand their reach beyond their community and connect with customers nationwide

• Established brands can build stronger online sales channels while reinforcing customer trust

By bringing all types of sellers together in one central marketplace, Kapsule creates a destination where quality and trust are prioritised.

How Kapsule Works

• Vendors manage their product listings, pricing, stock, and order fulfilment

• Kapsule manages everything else that builds customer confidence, including:

  • Secure payment processing

  • Customer communication and enquiries

  • Reviews and feedback moderation

  • Dispute resolution and buyer protection

This clear division of responsibilities means vendors can focus on running their business, while Kapsule provides the framework, systems, and support for every transaction.

Kapsule handles all communication with customers. Vendors only provide information or evidence when required, ensuring consistent, professional service.

Growing With Kapsule

Beyond handling the operational side, Kapsule actively helps vendors succeed:

• Promotional tools – highlight products on the homepage or category pages

• Seasonal campaigns – participate in themed events to boost visibility

• Analytics & insights – track performance and make informed decisions

• Vendor support – access guides, helpdesk articles, and resources to refine your online strategy

Kapsule’s Buyer Guarantee and Vendor Code of Conduct protect both sides, creating a fair environment where customers shop with confidence and vendors are supported in growing sustainably.

“Kapsule is more than an online store — it’s a community marketplace designed to help businesses thrive while giving customers a trusted, enjoyable shopping experience.”

FAQs

Do I need to talk directly to customers?
No. Kapsule manages all customer communication. Vendors only respond through the portal when extra information or evidence is required, easy right?

How quickly must I ship orders?
Orders should be shipped within 2 business days unless otherwise stated in your product listing.

When do I get paid?
Payouts are made weekly, with a minimum payout threshold of $50 NZD.

What if I sell internationally?
International sales require prior approval and compliance with New Zealand’s import/export regulations.

Can I promote my products?
Yes. Vendors can opt into featured placements or seasonal campaigns for added visibility.

Related

• Vendor Code of Conduct

• Kapsule Policies Hub

• Account Setup Guide

• Commission, Fees & Payouts