Digital/Virtual Products

Digital/Virtual Products

What Counts as a Digital/Virtual Product

Examples include:
  • E-books and guides
  • Audio files (music, sound effects, meditation tracks)
  • Digital artwork or design templates
  • Software, plug-ins, or licences
  • Online courses or subscriptions

Rules for Listing Digital Products

  • Approval required: Vendors must obtain permission from Kapsule before listing digital or virtual items.
  • Clear descriptions: State exactly what the customer is purchasing (e.g., “PDF download, 50 pages”).
  • File formats: Use standard, widely accessible formats (e.g., PDF, MP3, MP4, JPEG).
  • Delivery method: Upload files securely through the vendor dashboard, or provide unique access links after purchase.
  • No physical shipping: Ensure shipping is disabled on digital listings to avoid confusion.
Warning
Listing digital products without approval may result in product removal or account suspension.

Compliance & Legal Requirements

  • Copyright and licensing: You must own the rights to distribute the digital content, or have proper licensing.
  • Consumer rights: In some regions, customers may still have refund rights even for digital goods. Follow Kapsule’s refund policy and any applicable laws.
  • Restrictions: Prohibited items include pirated media, adult content, and illegal software.
Alert
Uploading unauthorised or infringing content can lead to legal consequences in addition to removal from Kapsule.

Best Practices for Customer Satisfaction

  • Offer a preview or sample (e.g., a few pages of an e-book or a demo clip).
  • Provide support instructions (e.g., how to download, install, or use the file).
  • Write clear licensing terms if the product includes personal vs. commercial use rights.
  • Respond promptly to any access or download issues.
Quote
“A clear, accurate description upfront is the best way to prevent disputes over digital goods.”

FAQs

1. How do customers receive their digital product?

 Files are delivered automatically after purchase, either as a download link or through access credentials provided by Kapsule’s system.
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2. Can I sell both physical and digital products in my store?

 Yes, if approved. However, keep digital and physical product listings separate to avoid confusion.
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3. Are refunds allowed for digital products?

 Refunds are handled according to Kapsule’s policies and local consumer law. In some cases, refunds must be offered, particularly if the product is faulty or misdescribed.
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4. What file size limits apply?

 File size limits depend on your account, check with support if you are having issues uploading a file.
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5. Can I deliver digital goods manually by email?

 No. All digital delivery must go through Kapsule’s secure system to ensure compliance and customer protection.

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