Product Safety & Recalls
Safety requirements for toys
- Must comply with recognised safety standards.
- Must not contain small parts that pose choking hazards for children under three.
- Labels should clearly state recommended age ranges and safety warnings.
- Packaging must include the manufacturer’s or distributor’s details.
Toys without safety certification, labels, or age-appropriate warnings will be removed from Kapsule.
Safety requirements for electronics & chargers
- Currently only items with a New Zealand/Australian plug can be sold on Kapsule.
- Must meet electrical safety standards relevant to your region (e.g., CE, UL, or equivalent marks).
- Chargers must include over-voltage, short-circuit, and overheating protection.
- Plugs and adaptors must be compliant with the country’s electrical system.
- Packaging should display safety certification marks and usage instructions.
Selling counterfeit electronics or unbranded chargers is strictly prohibited due to high safety risks.
Vendor responsibilities for safety
- Source products only from reputable suppliers and manufacturers.
- Retain certificates, testing reports, and invoices for verification.
- Accurately describe safety features and warnings in your product listings.
- Regularly check regulatory updates to ensure ongoing compliance.
Add a safety assurance note (e.g., “Tested and certified to meet [X standard]”) to your product description to build customer confidence.
Product recalls on Kapsule
When a product is found to pose a safety risk, a recall may be initiated by the vendor, the manufacturer, or Kapsule.
Notification
Vendors must inform Kapsule immediately if they become aware of a recall affecting their product.
Kapsule may also initiate a recall if alerted by regulators, manufacturers, or customers.
Action required
Remove the affected listing(s) immediately.
Stop dispatching any unsold stock.
Provide Kapsule with details of the issue and supporting documents (e.g., recall notice).
Customer communication
Kapsule will contact affected customers directly and may issue instructions for returns, refunds, or replacements.
Vendors may be required to cover associated costs.
Failure to cooperate with a recall may lead to account suspension or permanent removal from Kapsule.
Steps to stay compliant
- Regularly review your product range for safety certifications.
- Monitor manufacturer and regulator websites for recall announcements.
- Maintain clear internal processes for dealing with product defects or complaints.
- Act immediately if you suspect a product may be unsafe.
FAQs
1. How do I know if my products need safety certification?
Check the regulations in your target market. Toys, electronics, and chargers almost always require official testing and certification before sale.
2. What happens if I list a product without safety certification?
The listing will be removed, and you may face penalties. Repeated violations can result in account suspension.
3. Who is responsible for the cost of a recall?
Vendors are responsible for costs related to recalls, including refunds, return shipping, and disposal of unsafe stock.
4. Can I relist a recalled product after fixing the issue?
Yes, but only if you provide updated certification or documentation proving compliance.
5. What if my supplier did not inform me of a recall?
You are still responsible for the products you list. Always monitor safety announcements and request documentation from suppliers.
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